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Formal Email – Self Introduction

To: Dr Victor Cole From: Ong Shu Jian Date: January 22, 2020 Subject: Self-Introduction Dear Dr Cole, I am writing you this email with the intent of introducing myself. My name is Shu Jian and I am currently a second year Hospitality Business student from Singapore Institute of Technology (SIT). Prior to my undergraduate studies, […]

Critical Reflection on Module Learning

Having been through the CPD course, I felt that I have achieved my aim to better understand and manage intercultural communication. I learnt that culture is diverse and can affect communication in different ways. Beyond verbal and non-verbal communication, I would also have to be cognizant of various cultural nuances such as cultural contexts, decision […]

Ethical Decision-Making Issue

It was during the peak travel period where I called for Caroline who was the next customer in line. She highlighted her interest in an attractively priced package that included return air tickets and hotel accommodation. Caroline was eager to book the package immediately and I learnt that she was a frequent customer with the […]

Descriptive Reflection on an Interpersonal Communication Issue

An interpersonal communication problem which had happened to me recently was during an event where I was part of the coordinator team. As an events coordinator, one of my key responsibilities was to liaise with vendors and ensure that their booth was timely set up according to their requested layout. There were also changes to […]