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Critical Reflection on Module Learning
Having been through the CPD course, I felt that I have achieved my aim to better understand and manage intercultural communication. I learnt that culture is diverse and can affect communication in different ways. Beyond verbal and non-verbal communication, I would also have to be cognizant of various cultural nuances such as cultural contexts, decision…
Read More Critical Reflection on Module LearningEthical Decision-Making Issue
It was during the peak travel period where I called for Caroline who was the next customer in line. She highlighted her interest in an attractively priced package that included return air tickets and hotel accommodation. Caroline was eager to book the package immediately and I learnt that she was a frequent customer with the…
Read More Ethical Decision-Making IssueFollow My Blog
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Shu Jian's blog 